My Holiday

We’re Here to Help

Once your cycling holiday is booked, our client services team are on hand to help with every step along the way. We are passionate about offering our clients unparalleled tailor-made service, with all of the added touches that help make your trip unforgettable.

As a company, we are committed to encouraging our guests to travel responsibly when away on one of our tours. Whether this is swapping your plastic bottle for a reusable one, avoiding the tourist traps to support the local economy, or swapping the car or plane for a train; there are lots of options available that will help make exploring the world sustainable for the long term. Find out more about our Responsible Travel policy here.

Call our client services team on 0207 471 7760 to help with your post-booking requirements.

Guide you through the post-booking process
Offer tailor-made touches such as adapting tour itineraries to suit you
Upgrade your bike to an e-bike
Book your airport lounge
Answer any questions you might have

Cycling for Softies Gold Trusted Service Award 2024

About Your Softies Holiday

Bike Upgrades

If you haven’t done so already, you might be interested in finding out more about how you can upgrade your bike for an e-bike. With the help of your pedal-assisted motor you can enjoy a helping hand on the hills and a bit more zip on the flat. E-bikes are an ever-increasingly popular option, enabling your whole party to keep cycling together all day long. Give us a call today to find out more.

Why Choose an E-Bike

FAQs

Our cycle experts offer tips and advice around some of the questions most frequently asked in the run up to a Cycling for Softies holiday. From what to pack to what to expect once you arrive, we can talk you through the process and help with anything you might be unsure about.

Frequently Asked Questions

Travel Insurance

Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of your booking. We recommend you take out insurance as soon as your booking is confirmed.

Holiday Insurance

Payments

Information regarding when and how to pay the balance for your holiday. If you have any more questions about your trip then don’t hesitate to get in touch with our cycle experts to find out more.

About Payments

Steven

Head of Cycling

What our experts say

Especially if you are new to cycling, it can be a daunting process figuring out exactly what you will need for your holiday and what extras you might like to book. This is where we can help. Our Cycle Experts and dedicated Client Services team are on hand to answer any questions you might have and guide you through the process.

We Can Tailor-make
a Holiday to Suit You…

We have a team of experts on hand to help you choose the perfect holiday. From a luxury cycling holiday weekend in Tuscany to a big adventure in through the Loire Valley, we’re whatever you want your holiday to be.

Call Our cycling Experts 02074717760 Email an Enquiry